Our Leadership Team
Chief Executive Officer
Trudy was the driving force behind Walmart Canada’s expansion into the financial services space. Walmart Canada Bank launched in 2010 with the Walmart Rewards™ Mastercard®, a high-performing portfolio with best-in-class risk-adjusted returns.
Trudy’s executive experience includes roles at American Express and CIBC. She was president, CIBC Trust and head of global private banking, leading teams across Canada, the Caribbean and Asia. Before her career in the financial services industry, Trudy held various retail management roles with Hudson’s Bay.
Trudy serves as a board member of Duo Bank, Ivey Business School Advisory Board, and Kensington Health Centre. She is a graduate of the Ivey Business School at Western University and holds the Institute of Corporate Directors designation.
Chief Operating Officer
Horace is accountable for Operations including the Project Management Office, Vendor Outsourcing, Technology, and contact centres nationally and internationally.
Horace joined Walmart’s financial services team in 2008 as Chief Operating Officer and played a leadership role in the launch and growth of Walmart Canada Bank. Prior to joining the financial services team, Horace was head of internal audit for Walmart Canada and previously director of loss prevention.
Prior to joining Walmart Canada, Horace was an operations executive in the retail industry in Canada and the US. Just prior to joining Walmart, Horace was the head of operations for the Canadian division of SportDepot.
Horace is a Ryerson University Business Admin graduate.
Chief Risk Officer
Vivek is responsible for the bank’s risk management strategy including effective governance of strategic, reputational, operational, credit and compliance risks. Vivek joined Walmart Canada Bank as Chief Risk Officer in 2018.
Vivek has expertise in risk management, customer management and strategy development for retail lending products and credit card portfolios. Prior to joining Walmart, Vivek was VP, Head of Canada Cards Risk Management at TD Bank. Vivek’s experience also includes roles in credit card management and data analytics at Capital One Bank Canada.
Vivek earned his MBA from Indian Institute on Management, Calcutta and his Bachelor’s degree in Engineering from Indian Institute of Technology. He is also a Chartered Financial Analyst.
Chief Compliance Officer
Kevin has responsibility for Regulatory Compliance Management, Consumer Protection, Complaints Handling, Privacy and the Bank’s Anti-Money Laundering (AML) program.
Kevin is also the bank’s Chief Anti-Money Laundering Officer (CAMLO), Privacy Officer and Ombudsman.
Before joining Walmart Canada Bank as Chief Compliance Officer in 2012, Kevin spent 15 years with American Express where he most recently was responsible for Compliance and AML oversight for the Consumer Card, Commercial Card, Foreign Exchange, and Merchant Services businesses.
Kevin holds a Bachelor of Commerce degree from McMaster University and is a Certified Project Management Professional (PMP®).
Vice President, Product, Marketing and Sales
Jim is responsible for the development and implementation of strategies and plans for product development, brand, marketing and omni-channel sales for Duo Bank. Jim joined Duo Bank as VP, Product, Marketing and Sales in 2019.
Jim is an experienced leader in financial services. Prior to joining Duo Bank, Jim was most recently VP, Credit Cards for Home Trust Company. Jim’s experience also includes nearly 20 years at Canadian Tire with leadership roles in loyalty, digital, retail and financial services product and marketing.
Jim holds a Bachelor of Business Administration from Brock University.
General Counsel and Corporate Secretary
Heather joined Duo Bank in 2019 as General Counsel and is responsible for the bank’s legal strategy and function affairs at Duo Bank and also serves as the bank’s Corporate Secretary.
Heather has extensive experience spanning more than 15 years in the financial services industry supporting the successful launch and operation of numerous financial products and payment solutions. Before joining Duo Bank, Heather held the position of Legal Counsel for President’s Choice Financial where she was also responsible for managing day to day operation of the legal department. Heather’s experience includes 8 years at American Express where she supported the Merchant Services business and spent several years serving as the main lawyer for the Consumer and Small Business lines of business.
Heather holds a law degree from the University of Western Ontario and an MBA at the University of Toronto, Rotman School of Management. She also holds a Bachelor of Arts and Bachelor of Science.